Quick User Guide

Step 1: Sign Up on Pension Gateway

1. Visit www.pensiongateway.com.
2. Click "Get Started."
3. You'll be redirected to https://app.pensiongateway.com/login.
4. Click "Create Account" and fill in the required details:

• First Name
• Last Name
• Email Address
• Phone Number
• Employer Code (you can find your employer code here: PENCOM Employer Registry)
• Business Name (auto-filled after employer code validation)
• Office Address
• Password
• Confirm Password

Enter the one-time password (OTP) sent to your email to verify your account.

Step 2: Log In

1. Go to https://app.pensiongateway.com/login.
2. Log in with the email and password you created during sign-up.

Step 3: Upload Your Pension Schedule

1. Click on "Schedules," then select "New Schedule."
2. Fill in the schedule details:

• Title: e.g., Etranzact October 2025 Pension
• Pension Period: Select month and year
• Description: e.g., Pension contributions for October 2025
• Select Schedule File: Choose the schedule file from your computer

3. Click "Upload Schedule."

Helpful Notes:

• Click "Download File" to get the schedule template.
• Click "List of PFA Codes" to download PFA codes — these are required in your schedule file.

Step 4: Review and Confirm Your Schedule

1. Review the data generated from your uploaded schedule to make sure everything is accurate.
2. If you need to make changes, click "Reupload Schedule."
3. Check the validation status of each employee:

• Pending: Press Shift + F5 to refresh the page.
• Validated: These entries are ready for payment.
• Failed Validation:
  • Hover over the red highlighted text to see the error.
  • Download the failed validation report to review all errors.
  • Correct the affected entries and reupload.
  • You can proceed to pay for validated entries while fixing the failed ones.

Step 5: Make Payment

Click "Proceed to Payment." You can pay using any of these options:

• Card: Pay with Mastercard, Visa, or Verve.
• Bank Transfer: A temporary virtual account will be generated for you to make the transfer.
• USSD: Dial the USSD code that appears on your screen.
• Bank Branch: Download the invoice and pay at any branch of:
  
  

  

  

  

  

  

  

  

  

Create Additional Users

If you want other team members to access your Pension Gateway account, you can easily add them as users.

1. Go to "Access Management."
2. Click "Invite Users."
3. Enter the user's email address and select their role (e.g., Admin, Finance, Viewer).
4. Ask the user to check their email and click the invite link to accept or decline the invitation.